Frequently Asked Questions

All Users

I can't logon to the website!
How do I locate my League and/or LeagueID?
Why are my standings not updated?
How do I register for an account?
What do I do if I forgot my UserName and/or Password?
How do I change my Username and/or Password?
How do I subscribe to and/or add a League to my account?
How do I unsubscribe from a specific League?

League Secretaries

PLEASE NOTE: We no longer provide any support for BLS Versions 2016 or older. If you encounter upload problems with versions 2016 or prior, please upgrade to the newest version of CDE Software's BLS Program. HOWEVER, below are some of the most common errors that may assist you:

How do I obtain a LeagueSecretary.com LeagueID?
How do I upload my League data?
How do I delete an upload?
How do I change what Center my league is listed in?
How do I see who is registered on LeagueSecretary.com for my League?
How do I contact my Bowlers?
How do I download my backup files?
How do I delete or reassign a league that is assigned to me?
I am getting an error while trying to upload. What do I do?


All Users

How do I locate my League and/or LeagueID?
To locate your League, click on "Center Search" or "League Search". If your Center or League is not listed, then your League does not upload to our website.

Why are my standings not updated?
Your standings are uploaded by either your League Secretary or your Bowling Center. If they do not upload the data, we cannot update your standings. Please contact your League Secretary or Bowling Center Management to let them know you want the data uploaded.

How do I register for an account?
Click on the "Register" link. Registration is FREE and you will be provided with the opportunity to choose the type of OPTIONAL account you want from our Premium Membership packages.

What do I do if I forgot my UserName and/or Password?
If you have forgotten your UserName or Password, click here to go to the Account Access Help page.

How do I change my Username and/or Password?
Login to the website. Click on your name on the top, then select "Profile",

How do I subscribe to and/or add a League?
Log in to the website with your Username and Password. Locate your league by clicking on "Center Search" or "League Search". From the League Dashboard, click on the "Click here to link your Account to your bowler info" link.

How do I unsubscribe from a specific League?
Login to the website, then click on "My Leagues", the "Bowler Admin". Click on the Delete icon for the corresponding League.


League Secretaries

How do I obtain a LeagueSecretary.com LeagueID?
Login to the website, then click on "My Leagues", then select "League Admin". Click on the "Click here to obtain a new LeagueID for uploading a new League" link and follow the instructions provided.

How do I upload my League data?
Once you have a LeagueSecretary.com LeagueiD, uploading of your League data is a very simple process. Click here for detailed, step-by-step instructions on uploading your League Data.

How do I delete an upload?
Login to the website, then click on "My Leagues", then select "League Admin". Click on the Admin icon for the corresponding league which will bring you to the League Admin Dashboard. From the League Admin Dashboard, click on the "Delete Upload" button. From there, select the week to delete.

How do I change what Center my league is listed in?
Login to the website, then click on "My Leagues", then select "League Admin". Click on the Admin icon for the corresponding league which will bring you to the League Admin Dashboard. From the League Admin Dashboard, click on the "Edit League Info" button. From there, select the correct bowling center.

How do I see who is registered on LeagueSecretary.com for my League?
Login to the website, then click on "My Leagues", then select "League Admin". Click on the Admin icon for the corresponding league which will bring you to the League Admin Dashboard. From the League Admin Dashboard, click on the "Registered Bowlers" button.

How do I contact my Bowlers?
Login to the website, then click on "My Leagues", then select "League Admin". Click on the Admin icon for the corresponding league which will bring you to the League Admin Dashboard. From the League Admin Dashboard, click on the "Contact Bowlers" button.

How do I download my backup files?
Login to the website, then click on "My Leagues", then select "League Admin". Click on the Admin icon for the corresponding league which will bring you to the League Admin Dashboard. From the League Admin Dashboard, click on the "Get Backup Files" button.

How do I delete or reassign a league that is assigned to me?
Login to the website, then click on "My Leagues", then select "League Admin". Click on the Delete icon for the corresponding league. This will remove the League from your administrative assignment. If you are needing an existing league assigned to you, please go to our Get a LeagueID page and follow the instructions.

I am getting an error while trying to upload. What do I do?
PLEASE NOTE: We no longer provide any support for BLS Versions 2016 or older. If you encounter upload problems with versions 2016 or prior, please upgrade to the newest version of CDE Software's BLS Program. HOWEVER, below are some of the most common error that may assist you:

MAKE SURE YOU ARE USING THE LATEST UPDATE FROM CDE SOFTWARE FOR THE VERSION YOU ARE USING. Your issue may already be resolved in the latest update.

1. Ensure you followed the upload instructions EXACTLY -- The upload instructions are available on our How to Upload page.

2. UserName and/or Password is invalid -- if you receive this error, ensure that you entered the correct UserName and Password.

3. You are not the User assigned to this League -- You have entered a LeagueID that is assigned to someone else.

If you have taken over the duties of this League, please have either the original League Secretary OR the Bowling Center Management contact us stating you are now the person who uploads for this League. Be sure to indicate your UserName AND the LeagueID you are trying to upload for.

Double check that you have entered the correct LeagueID: Login with your UserName and Password in the blue box on the upper right. Click on the "My Info" icon on the upper right. Click on the "League Admin" link. The LeagueID should be listed on this page. If it is not, then the League is not assigned to you. If the LeagueID is listed, then ensure you are using the correct UserName and Password within the CDE Software program.

4. Unable to locate Server OR DNS Error -- 99% of the time when this error appears, it is due to a Firewall issue. Try disabling your Firewall, then retry your upload.

If you continue to have issues, please visit the CDE Software Technical Support Boards at http://support.cdesoftware.com/community to see if there is a resolution for your issue. If there is not, post your issue on the boards.